Curso de Recepcionista de Hotel

BLOQUE I

1. INTRODUCCIÓN AL TURISMO
   1. Introducción
   2. Conceptualización del turismo
   3. Origen y evolución histórica del turismo
   4. La evolución del turismo en España
   5. Tipos de turismo
   6. Efectos del turismo
   7. El producto turístico
   8. Análisis del mercado
   9. El plan de marketing
2. LA INDUSTRIA HOTELERA
   1. Introducción
   2. Características de la industria hotelera
   3. Modalidades hoteleras
      1. Tipología de hoteles
      2. Normas comunes para todo tipo de hotel
   4. La organización hotelera
   5. El organigrama hotelero
   6. Tipos de alojamiento y estancias
      1. Gestión y control presupuestario en las áreas de alojamiento
      2. Estructura financiera de las empresas y áreas de alojamiento
      3. Evaluación de costes, productividad y análisis económico para áreas de alojamiento
      4. La organización en los establecimientos de alojamiento
      5. La dirección de personal en el área de alojamiento
      6. Aplicaciones informáticas específicas para la administración de áreas de alojamiento
   7. Vocabulario turístico-hotelero
   8. Comunicación hostelera y turística
3. LA COMUNICACIÓN Y LA ATENCIÓN AL CLIENTE EN HOSTELERÍA Y TURÍSMO
   1. Introducción
   2. La comunicación en el mundo de la hostelería
   3. Comunicación no verbal
      1. Normas generales para establecer una conversación adecuada
   4. La comunicación al cliente
   5. Tipos de clientes
   6. Métodos para evaluar la atención al cliente
4. LOS DEPARTAMENTOS DEL HOTEL
   1. Introducción
   2. Departamento de recepción y reservas
   3. Departamento comercial
   4. Departamento de recursos humanos
   5. Departamento de animación turística
   6. Departamento de pisos
   7. Departamento de seguridad
   8. Departamento de cocina
   9. Departamento de lavandería
   10. Departamento de mantenimiento
   11. Departamento de administración y contabilidad
5. ASPECTOS BÁSICOS DE RECEPCIÓN
   1. Introducción
   2. El departamento de recepción
   3. Elementos del departamento de recepción
   4. Funciones generales del departamento de recepción
   5. El personal de recepción
   6. Perfil profesional del recepcionista
   7. Relaciones interdepartamentales
   8. Plantilla del departamento de recepción
6. SUBDEPARTAMENTO DE MOSTRADOR
   1. Introducción
   2. Proceso de llegada del cliente
   3. El rack de recepción y el slip
   4. La tarjeta de registro
   5. El parte de entrada
   6. El libro de recepción
   7. Cuaderno de novedades y parte de averías
   8. El ticket de equipaje
   9. Cambios de habitación y camas supletorias
   10. Hoja de reclamaciones e incremento de la estancia
   11. Concepto de check in y check out
7. SUBDEPARTAMENTO DE RESERVAS
   1. Introducción
   2. La reserva hotelera
   3. Gestión de una reserva
   4. Organización del personal de reservas
   5. Objetivos y funciones generales
   6. Factores para la realización de una reserva
   7. Diagrama de una reserva
   8. Tipos de reservas y su recepción
   9. Precios, porcentajes y tarifas
   10. Recepción y registro de cancelaciones de reservas
   11. Listado de llegadas previstas
   12. La hoja de resrvas y el cárdex
   13. Las previsiones
8. SUBDEPARTAMENTO DE MANO CORRIENTE Y CAJA
   1. Introducción
   2. La mano corriente del hotel
   3. Distribución del trabajo de mano corriente
   4. La organización de mano corriente
      1. Mano corriente manual
      2. Mano corriente mecanizada
   5. Concepto de facturación y factura
   6. Facturación: contado y crédito
   7. Apertura y cierre de facturas
   8. Subdepartamento de caja
   9. Horarios del departamento de caja
   10. Cobro de facturas en caja
   11. Documentos del departamento de caja
9. SUBDEPARTAMENTOS DE TELÉFONOS Y CONSERJERÍA
   1. Introducción
   2. Subdepartamento de teléfonos
   3. Procedimientos de la atención telefónica
   4. Sistema de control y facturación de las llamadas telefónicas
   5. Fundamentos para la atención telefónica excelente
   6. Subdepartamento de conserjería
   7. Funciones de conserjería
   8. Equipajes, control de llaves y tarjetas
   9. Correspondencia, avisos y encargos de clientes
10. PREVENCIÓN DE RIESGOS LABORALES Y SEGURIDAD
    1. Introducción
    2. Identificación y descripción de los procedimientos e instrumentos para la prevención de riesgos
    3. Los agentes de la prevención en la empresa
    4. El empresario
    5. Derechos de los trabajadores
    6. El delegado de prevención
    7. Los trabajadores designados
    8. El perfil del técnico de prevención
    9. Para qué sirve un servicio de prevención
    10. Conceptos básicos de prevención
    11. Tipos de servicios de prevención
    12. Riesgos en la profesión de recepcionista
    13. Caídas al mismo nivel
    14. Riesgos por el uso de pantallas de visualización (PVD)
    15. La carga postural
    16. Riesgos relacionados con las condiciones ambientales
    17. Seguridad contra incendios
    18. Estrés laboral
    19. Acoso laboral
    20. Violencia en el trabajo
    21. Primeros auxilios para hoteles
11. PROCESO DE GESTIÓN DE CALIDAD EN HOSTELERÍA Y TURISMO
    1. Introducción
    2. La cultura de la calidad en las empresas y entidades de hostelería y turismo
    3. Aspectos importantes de la calidad
    4. La medición de la calidad de servicio en las empresas de hostelería y turismo
    5. Sistemas de calidad y control de la calidad
    6. Calidad y formación

SUPUESTOS

GLOSARIO

ANEXOS

BLOQUE II: INGLÉS (1 nivel a elegir)

• Inglés básico

  1. Verbo to be, verbo ther is and there are, adjetivos posesivos y pronombres interrogativos
     1. Listado de fórmulas de saludo y de presentación
     2. Formar sustantivos para hablar de profesiones
     3. Hablar de profesiones
     4. Formar adjetivos de nacionalidad
     5. Adjetivos de nacionalidad
     6. Verbo - to be - (ser - estar)
     7. Make true sentences
     8. Tick the correct sentences
     9. El artículo indeterminado (a - an)
     10. Put - a or an
     11. Watch the video and read the script
     12. Grammar Help Box
     13. Listening - John is at the airport
     14. Los adjetivos posesivos
     15. There is - There are
     16. Watch Script Clip 1 and write about Lidia and John
     17. Numbers
     18. Write the following numbers
     19. Choose the rigth option
     20. Verb - to be - Complete the conversation
     21. Write sentences using the following words
     22. Write about the people
     23. Questions with questions words
     24. The following sentences are wrong
     25. Write the long forms
     26. Put - my and your - into the gaps
     27. Put - his or her - into the gaps
     28. Countries and nationalities
     29. Write - A or An - and the noun
     30. Complete the sentences
     31. Questions about yourself
     32. Cuestionario: Objetivos didácticos_Unit 1
  2. Interrogación y negación verbo to be, verbo to have got, genitivo sajón, formas interrogativas y plural de los sustantivos
     1. Abreviaturas relacionadas con direcciones
     2. Abreviaturas relacionadas con direcciones
     3. El plural de los sustantivos
     4. Ejercicio - El plural de los sustantivos
     5. Listening - Plural nouns
     6. Verbo - have got - tener
     7. Grammar practice - Verb - to have got
     8. Los adjetivos calificativos
     9. Ejercicio - Los adjetivos calificativos
     10. El genitivo sajón
     11. Ejercicio. El genitivo sajón
     12. Listening
     13. Grammar practice. Write sentences
     14. Vocabulario
     15. Asking for Personal Information
     16. Reading practice
     17. Writing practice
     18. Listening and speaking
     19. Listening - Phone numbers
     20. Match the words and numbers
     21. Grammar practice. Correct sentences
     22. Answer the questions
     23. Self Evaluation Exercises. Language in use
     24. Grammar practice. Complete the sentences
     25. Making questions. Listening
     26. Grammar practice. Write suitable questions
     27. Short answers
     28. Short forms
     29. Long forms
     30. Possessive. A family tree
     31. Possessive - s or is
     32. Writing. At the coffee shop
     33. Write a short composition about your family
     34. Cuestionario: Objetivos didácticos_Unit 2
  3. Present simple, pronombres personales y adjetivos posesivos
     1. Maneras de pedir la hora
     2. Maneras de dar la hora
     3. Otras expresiones relacionadas con la hora
     4. What time is it. Look the examples
     5. El Present Simple
     6. Normas de ortografía
     7. Choose the right option
     8. Grammar revision. Some sentences are wrong
     9. Vocabulario
     10. Jobs
     11. Vocabulary practice. Finish the definitions of jobs with the appropriate word
     12. Different things for different people
     13. Reading and listening
     14. Grammar Questions
     15. Grammar practice. Complete the sentences
     16. Grammar practice. Write sentences
     17. Writing practice
     18. Questions and Negatives
     19. Read, listen and complete the questions and answers
     20. Grammar practice. Write questions
     21. Los pronombres personales
     22. Grammar Help Box. Pronouns
     23. Complete the sentences with a pronoun or possessive adjective
     24. Self Evaluation Exercises. Present simple
     25. Complete the sentences with a verb
     26. Question words. Write the questions for the answers
     27. Does or is. Complete the dialogues
     28. Write short answers
     29. Present Simple Negatives
     30. Correct the sentences
     31. Daily Routines
     32. Read the text and substitute
     33. Write a short composition
     34. Read and complete the sentences
     35. Cuestionario: Objetivos didácticos_Unit 3
  4. Conjugación Present simple, verbos love, like, hate y artículos indefinidos y definidos y su omisión
     1. Pardon, Sorry and Excuse me
     2. Uso del Present Simple
     3. Verbos like - love - hate
     4. Las expresiones de tiempo
     5. Verbos y expresiones para hablar de lo que le gusta
     6. Watch the video and read the script
     7. True or False
     8. Correct the previous false sentences
     9. Listening. Complete the following conversations
     10. Day life. Reading and listening
     11. Fill in the gaps with the correct form of the appropriate verb
     12. Listening. Listen and practice
     13. Writing. Now you ask Charles some questions
     14. Gammar Help Box. Present Simple summary
     15. Language in use. Sports and leisure activities
     16. Uso del verbo - play - para hablar de deportes
     17. Correct these sentences by making them negative or affirmative
     18. Vocabulary practice. Leisure Activities and Sports
     19. Write (Play or Go) before the following sports or activities
     20. El artículo indefinido (a - an)
     21. El artículo definido the
     22. Listening. Yanópoulous family
     23. Listening and speaking practice
     24. Complete the sentences
     25. Write a question for each of the following answers
     26. Write questions and answers
     27. Write sentences about what they like
     28. Write sentences
     29. Complete this conversation and then listen and check
     30. Listening. Answer the questions below in the short form
     31. Complete with a suitable form of the verb (be or do)
     32. Rewrite sentences using the correct article
     33. Vocabulary. Find the words that match the definitions below
     34. Find a suitable verb for each of the definitions
     35. There is one mistake in each sentence
     36. Answer these questions about yourself
     37. Make sentences as in the example
     38. Write a few more similar sentences about yourself
     39. Study Box. Adverbs of Frequency
     40. Study the above and answer these questions about yourself
     41. Cuestionario: Objetivos didácticos_Unit 4
  5. Afirmación, negación e interrogación there is y there are, some, any, preposiciones de lugar y adjetivos demostrativos
     1. Palabras homófonas
     2. Establecimientos públicos y las tiendas
     3. Grammar Help Box
     4. Some - Any
     5. Traducir frases Some - Any
     6. Grammar practice
     7. Preposiciones de lugar
     8. Look up these words in a dictionary
     9. Complete the description of the room
     10. Los adjetivos demostrativos
     11. Traducir frases. Los adjetivos demostrativos
     12. Read
     13. Reading comprehension check
     14. Listening. Complete the conversation
     15. Draw a map of the area where you live and then describe it
     16. Watch the video then read the dialogue
     17. Answer the questions
     18. Write what you usually have for breakfast
     19. Vocabulary practice
     20. Fill in the blanks with there is - there are
     21. Put a, some or any into the gaps
     22. Give the names of the buildings
     23. Write a description for the following buildings
     24. Write the questions for the answers below
     25. Say which are right and which are wrong
     26. Look at the picture and write sentences
     27. Read the following paragraph and answer the questions below
     28. Answer the following questions using full sentences
     29. Describe one of the following
     30. Fill in the blanks
     31. Put the sentences below in the right order
     32. Cuestionario: Objetivos didácticos_Unit 5
  6. Presente y pasado del verbo can y pasado del verbo to be
     1. Vocabulario imprescindible en un aeropuerto internacional
     2. Traducir el vocabulario más usual del aeropuerto
     3. El verbo Can
     4. Traducir las siguientes frases
     5. Could
     6. Traducir las siguientes frases
     7. El pasado del verbo (to be)
     8. Watch the video then read the script
     9. Write about classmates
     10. Reading and writing. Advertisements published
     11. Reading
     12. Reading comprehension. Write full sentences
     13. Fill in the blanks
     14. Reading. Lidia is at the airport
     15. True or false sentences
     16. Grammar Help Box. Preposition of time
     17. Match the phrases in column A with the column B
     18. Complete the sentences with the correct preposition of time
     19. Listening. Put the words in the dialogue in the right order
     20. Look at the plan of the airport terminal and write answers to the following questions
     21. Vocabulary practice. Which sport is it
     22. Complete the paragraph below with a suitable word in its correct form
     23. Write out the questions for the following answers
     24. What can or can’t the following animals do
     25. There is a mistake in the sentences. Correct them
     26. Complete the sentences with the present or past tense of the verb can or be
     27. Write the right preposition with the following expressions of time
     28. Complete the statements
     29. Write down the pairs of words that match from the list
     30. Cuestionario: Objetivos didácticos_Unit 6
  7. Past simple, verbos regulares y los irregulares, preposiciones y expresiones de tiempo
     1. Celebraciones
     2. Celebraciones populares
     3. Celebraciones y fechas
     4. Tipos de habitación en un hotel
     5. The Past Simple Tense. Regular and Irregular Verbs
     6. A Business Trip
     7. Say whether the following statements are True or False
     8. Answer the questions
     9. Find words in the script which mean the following
     10. Use the Past Simple form of the verbs in the box
     11. Write the questions to the following answers
     12. Substitute the underlined verbs
     13. List of irregular verbs
     14. Grammar Help Box. Irregular verbs
     15. Change the sentences into the past simple negative form
     16. Put a tick against the right sentences and correct the wrong ones
     17. Reading. Insert the necessary words to complete the text
     18. Match the column A with the column B
     19. Finish the sentences with a suitable time expression
     20. Holiday Vocabulary
     21. Read the text below and fill
     22. Make a list of verbs in the past tense and give their infinitive form
     23. Give the opposites of the following words
     24. Give the past simple form of the following verbs
     25. Write five sentences in the past simple about yourself
     26. Answer the following questions about yourself
     27. Cuestionario: Objetivos didácticos_Unit 7
  8. Extensión past simple, preposiciones y expresiones de tiempo y respuestas cortas afirmativas
     1. Celebraciones y ceremonias personales
     2. Fórmulas de cortesía usadas en situaciones determinadas
     3. Los números ordinales
     4. Vocabulary Help Box. Ordinal numbers
     5. Write the dates in two different ways
     6. Time expressions - in, on, at
     7. Make questions using the words given and write the answers
     8. Ago
     9. Rewrite the following sentences with Ago
     10. Fill in the blanks with the correct preposition or expression of time
     11. The Telephone Conversation
     12. Find expressions in the dialogue with the following meanings
     13. The following sentences are false. Correct them
     14. Make a list of ten irregular verbs
     15. Complete the text with the past simple of the verbs given below
     16. Love at First Sight. What is the Past Simple of these verbs
     17. Listening
     18. Complete the sentences
     19. Write questions and answers about the story
     20. Grammar Help Box. Make vs. Do
     21. Match phrases
     22. Read the text and choose the correct option
     23. Look at the pictures and write a paragraph explaining what happened
     24. Answer the questions
     25. The Interview
     26. Write the correct word next to these ordinals
     27. Write the opposite of these words
     28. Fill in the blanks with a correct preposition
     29. Answer the questions about yourself
     30. Answer these questions
     31. Write about one of your friends
     32. Number these time expressions in chronological order
     33. Write some sentences about yourself
     34. Translate the following sentences
     35. Look at the pictures and write a paragraph explaining what happened
     36. Cuestionario: Objetivos didácticos_Unit 8
  9. Verbo like, la forma would like, conceptos contable e incontable, usos de could y would, some y any
     1. Tiendas típicas en Gran Bretaña
     2. Las fórmulas de cortesía
     3. El verbo like y la forma would like
     4. Grammar Help Box. Would like
     5. Some y Any
     6. Grammar Help Box. Countable and uncountable nouns
     7. Grammar Help Box. How many - How much
     8. Grammar Help Box. Some - Any
     9. Language in use
     10. Countable or uncountable nouns
     11. Exercise. Fill in the blanks
     12. Dictionary. Note pad
     13. Write sentences as in the example
     14. Section A. The Party
     15. Martin goes to the greengrocer
     16. Section B. Ordering a meal
     17. Change (not any to no, or no to not any)
     18. Look at the conversations and try to fill in the gaps
     19. Complete and study the following expressions
     20. Watch the video and complete the dialogue
     21. Dictionary. Find out the names of the things on the table
     22. Choose the correct sentence
     23. Writing and listening. Write questions for the following answers
     24. Correct the following sentences
     25. Translate the sentences into your own language
     26. Cuestionario: Objetivos didácticos_Unit 9
     27. Cuestionario: Cuestionario final

• Inglés pre-intermedio

  1. Formas comparativas y superlativas de superioridad de los adjetivos y preposiciones de movimiento o dirección
     1. Time, tense y weather
     2. El adjetivo_ forma comparativa
     3. El adjetivo_ forma superlativa
     4. Watch de video and then read the script
     5. Grammar
     6. Write the comparative form of these adjectives
     7. Write the opposites of the adjectives
     8. Complete the sentences
     9. Grammar practice
     10. Write the superlative forms of these adjectives
     11. Use a superlative
     12. Watch the video and then read the script
     13. Watch the video and do the exercise
     14. Match the words with their definition
     15. Watch the video and then read the script
     16. Vocabulary practice
     17. Preposiciones de dirección o movimiento
     18. Now look at the map
     19. Give the comparative form of the following adjectives
     20. Complete the sentences using a comparative
     21. Write a comparative sentence
     22. Language in use
     23. The comparative and superlative forms
     24. Test your knowledge
     25. Vocabulary practice
     26. Put the words in the correct order
     27. Complete the sentences with the prepositions
     28. Cuestionario: Objetivos didácticos_Unit 1
  2. Present continuous, pronombres posesivos y revisión de adjetivos posesivos
     1. Los verbos asociados con el tema de la vestimenta
     2. Write the opposites of these adjectives
     3. Los pronombres posesivos
     4. Possessive pronouns
     5. The Present Continuous Tense
     6. Study the Grammar Box
     7. Listening T30
     8. Listen_Comprehension check
     9. Now complete the following dialogue
     10. Read the following sentences
     11. Read the following article
     12. Find four words for each list
     13. Label the different parts of the body
     14. Describe the people in the pictures
     15. Louise lost her luggage at the airport
     16. Clothes and accesories
     17. Present Simple or Present Continuous
     18. Each sentence has a mistake
     19. Going shopping
     20. Differences between pictures A and B
     21. Grammar practice
     22. Put the words in the right order
     23. Possessive adjective or pronoun
     24. Finish the sentences with the Present
     25. Cuestionario: Objetivos didácticos_Unit 2
  3. Going to e infinitivo to para expresar intención
     1. Los distintos medios de comunicación
     2. Distintas fórmulas para hacer sugerencias
     3. Make suggestions for the situations below
     4. Going to
     5. El infinitivo de intencionalidad
     6. Complete the following sentences
     7. Read the text then answer the questions
     8. Find the words that match the following definitions
     9. Choose the correct verb
     10. Making arrangements
     11. Grammar
     12. Rewrite the sentences
     13. John is at home just after work
     14. Comprehension check
     15. Language in use
     16. Make questions for the following statements
     17. Put a preposition into each gap
     18. Decide whether the sentences are right or wrong
     19. Match these programmes with the correct definitions
     20. Put the sentences in the right order
     21. Complete the following sentences
     22. Cuestionario: Objetivos didácticos_Unit 3
  4. Formas interrogativas y have to
     1. Vocabulario más utilizado en las estaciones de ferrocarril
     2. Las formas interrogativas
     3. Grammar Box_ Question forms
     4. Estructuras_Have to
     5. An Unlikely Accident
     6. Watch the video and answer the questions
     7. Match each word with its synonym
     8. Grammar Box_Have to
     9. Have to_affirmative, negative or interrogative
     10. Los adverbios de modo
     11. Read the following newspaper article
     12. Find all the adverbs in the newspaper article
     13. Grammar practice_Choose the correct word
     14. Say y tell
     15. Fill in the gaps
     16. Write sentences using have to or can
     17. Read the text below and answer the questions
     18. Try to complete the dialogue
     19. Vocabulary_Transport
     20. Put the words in the following questions in the right order
     21. A verb and an adverb
     22. Put the sentences in the right order
     23. Include an adverb of manner in your answers
     24. Cuestionario: Objetivos didácticos_Unit 4
  5. Present perfect, revisión past simple y comparativa entre ambos
     1. Conversaciones telefónicas
     2. Vocabulario relacionado con la gastronomía
     3. The present perfect tense
     4. Complete the following table
     5. Complete the following sentences
     6. Write the sentences above
     7. Already, yet, just
     8. The Thank You Letter
     9. Find synonyms in the text
     10. Verbs whith particle
     11. Find correct sentence in each pair
     12. Present Perfect or Past Simple tense
     13. Brainstorm_Classify the words into groups of four
     14. Making Arrangements on the Phone
     15. A student of English
     16. Fill in the gaps
     17. Write down the correct preposition
     18. Now translate the above sentences
     19. Write five sentences in the present perfect
     20. Complete the sentences
     21. Cuestionario: Objetivos didácticos_Unit 5
  6. Past Continuous, uso del Past simple y del Past Continuous
     1. Vocabulario relacionado con el tema de la delincuencia
     2. La diferencia entre steal y rob
     3. The past continuous tense
     4. Las expresiones de cantidad
     5. An investigation
     6. Vocabulary_You will hear these words
     7. The police are interviewing Ákis
     8. Say whether the statements are true or false
     9. Now fill in the blanks
     10. Getting back to work
     11. Grammar practice_Vocabulary practice
     12. Grammar Box_Quantifiers
     13. Grammar practice_past simple or past continuous
     14. Read the text again and answer the questions
     15. Grammar practice_Vocabulary practice
     16. Choose the correct form of the verb
     17. From the previous exercise find an example for the following
     18. Grammar practice_Writing
     19. Cuestionario: Objetivos didácticos_Unit 6
  7. Forma de futuro will, going to, present continuous y las question tags
     1. Las diferentes formas de ofrecer y pedir ayuda
     2. Los sufijos para crear nuevo vocabulario
     3. Going to
     4. Will
     5. The Present Continuous Tense
     6. Question Tags
     7. A Trip To Sydney
     8. Vocabulary practice
     9. Watch the video and answer the questions
     10. TRUE or FALSE
     11. Complete the following sentences
     12. Watch the video and read the script
     13. Grammar
     14. Listening T37
     15. Language in use
     16. Making arrangements
     17. Grammar practice
     18. Now check your answers
     19. Grammar Box. The Future
     20. Self Evaluation Exercises
     21. Vocabulary practice
     22. Writing
     23. Complete the conversation
     24. Vocabulary practice
     25. Reading_Look at the diary
     26. Read the planning
     27. Circle the right option
     28. Now translate the above sentences
     29. Finish each statement with a question tag
     30. Cuestionario: Objetivos didácticos_Unit 7
  8. Oraciones condicionales
     1. Vocabulariol del sector hotelero
     2. Las oraciones condicionales
     3. The Business Lunch
     4. Vocabulary practice
     5. Comprehension
     6. Watch the video and answer the questions
     7. Complete the following sentences
     8. What type of conditional sentences are they
     9. Comprehension
     10. Watch the video and finish the sentences
     11. Grammar practice
     12. Listening T38
     13. Watch the video and then read the script
     14. Vocabulary practice
     15. Supply the correct verb from the box
     16. Match the following descriptions
     17. Language in use
     18. Rewrite the following sentences
     19. Find and correct the mistake
     20. Finish each sentence in a suitable way
     21. Complete the dialogue
     22. Answer the following questions
     23. Put the verbs in the correct form
     24. Cuestionario: Objetivos didácticos_Unit 8
  9. Past Perfect y Reported speech
     1. The Past Perfect Tense
     2. Reported speech
     3. Formas interrogativas en el estilo indirecto
     4. Reporting back
     5. Watch the video and complete the sentences
     6. Listening T39
     7. Vocabulary
     8. Grammar_Reading
     9. Grammar
     10. Report the following statements and questions
     11. Past simple, past perfect or past continuous
     12. Writing
     13. Grammar practice
     14. Reading_Writing
     15. Read the following direct speech statements
     16. Grammar accuracy check
     17. Grammar practice
     18. Find one example of the following
     19. Grammar accuracy check
     20. Report the following sentences
     21. Circle the right option
     22. Cuestionario: Objetivos didácticos_Unit 9
     23. Cuestionario: Cuestionario final

• Inglés intermedio

  1. Revision of all verbal tenses, use of prepositions and question tags
     1. Vocabulary to do with housework
     2. What do you use to do the following jobs
     3. Complete the sentences with an appropriate verb
     4. Question tags
     5. Expressing agreement using so and neither
     6. Watch the video and fill in the spaces in the text
     7. Match the words or phrases to their meanings
     8. Read the E-mail Ian sends to his classmate Sarah
     9. Complete the sentences with the right prepositions
     10. Look at the following sentences from the text
     11. Look at the table and complete
     12. Fill in the gaps with the appropriate auxiliary verb
     13. Complete the sentences using the appropriate question tag
     14. Listen to the sentences again and pay close attention to the intonation
     15. Listen and repeat each sentence with the appropriate intonation
     16. Read the following short texts and guess the meanings of the words
     17. Complete the dialogue using the phrases from the box
     18. Fill in the gaps using one of the verbs in the box
     19. Choose the best form of the adjective
     20. Complete the following sentences
     21. Complete the following sentences with so or neither
     22. Fill in the gaps in these sentences
     23. Make the following phrases into questions by adding a question tag
     24. Put the following into reported speech
     25. Put the verbs given in the correct form in these conditional sentences
     26. Cuestionario: Objetivos didácticos_Unit 1
  2. Present Perfect, Prefixes and adjective order
     1. Decide which material the items in the following phrases are made of
     2. Complete the sentences with the appropriate adjective
     3. Select the correct option in the following sentences
     4. Adjective order
     5. Present Perfect Simple or Present Perfect Continuous
     6. Watch the video and complete the sentences
     7. Watch the video again and read the script to check your answers
     8. Grammar Help Box
     9. Complete the following sentences using the following words
     10. Complete putting the verbs in the box in the appropriate tense
     11. Reading. Personality adjectives
     12. Form the opposite of many adjectives using prefixes
     13. Read the text and answer the questions
     14. Find words and expressions in the text that mean
     15. Read the situation and then write two sentences
     16. Fill the gaps using the verb given
     17. Complete the following sentences with one of the adjectives from the box
     18. Decide the correct order in which the events happened
     19. Find words in the text which mean the following
     20. Put the adjectives in brackets in the correct position
     21. Read each sentence and ask him a question
     22. Add a prefix to create a word which means the opposite to the adjective given
     23. Cuestionario: Objetivos didácticos_Unit 2
  3. Modal verbs of obligation, must or have to and other model forms
     1. Fears and phobias
     2. Match up the correct phases
     3. Such and So
     4. Must and have to
     5. Watch the video
     6. Match the modal verbs with one of the descriptions
     7. Use must or have to to fill the gaps
     8. Listen to the following people talking about their obligations at work
     9. Find words and expressions in the text which mean
     10. Find the phrasal verbs which mean
     11. Put the following sentences in the correct order
     12. The history of Chinese food in Britain
     13. Decide whether the following sentencese
     14. Find words in the text that mean the following
     15. Complete the following with the correct forms
     16. Complete each sentences using a phrasal verb
     17. Complete the sentences using the correct form
     18. Complete the gaps in the following text
     19. Complete the sentences with such or so as appropriate
     20. Complete the sentences
     21. Complete each sentence with a suitable ending
     22. Complete the texts then say what each job is
     23. Cuestionario: Objetivos didácticos_Unit 3
  4. First conditional and future forms
     1. Imagine you are being interviewed for a job
     2. Decide if the following are good or bad pieces of advice
     3. Study the following table and complete it
     4. Use of the article the with Geographical names
     5. Grammar Help Box. The First Conditional
     6. Watch the video and read the script
     7. Correct the sentences using the words in the box
     8. Complete the following recipe with these cooking verbs
     9. Put one of the following verbs in each space
     10. Match the words and phrases in column A with their meaning in column B
     11. Read and listen the conversation
     12. Listen again and answer the following questions
     13. Grammar Help Box
     14. Complete the sentences below with who, that or which
     15. Combine the information and make the sentences into a relative clause
     16. This is the article about the Great Barrier Reef that Sarah is reading
     17. Answer the following questions
     18. Use words from the reading to complete the following sentences
     19. Put the verb in the correct form using will, going to
     20. Match the sentences with the descriptions given
     21. Fill in the spaces in the following sentences
     22. Read the following text
     23. Decide if the statements are true or false
     24. Decide whether the sentences are right or wrong grammatically
     25. Complete the following sentences
     26. Cuestionario: Objetivos didácticos_Unit 4
  5. Past Perfect Simple versus Past Perfect Continuous and uses of get
     1. Complete the text below with the words
     2. Uses of Get I
     3. Uses of Get II
     4. Past Perfect Simple vs. Past Perfect Continuous
     5. Watch the video and read the script
     6. Answer the following questions
     7. Use the verb to be or one of the following verbs
     8. Read the following text
     9. Answer the questions about the text
     10. Match the underlined words in the text with the following definitions
     11. Put the words in the box in the correct places in the text
     12. Put the verbs in the correct form in the sentences below
     13. Look at the following sets of words
     14. Listen to the following words and select the word you hear
     15. Complete the sentences in the past perfect using the verbs given
     16. Complete the sentences
     17. Complete the sentences using the appropriate word from the list
     18. Complete the sentences with an suitable form of the word given
     19. Match the verbs below to the correct definition
     20. Choose the best form of the verbs between brackets in the text below
     21. Complete the phrases using the present perfect
     22. Write six sentences in the same style
     23. Read the situations and then completed the sentences
     24. Cuestionario: Objetivos didácticos_Unit 5
  6. Second Conditional, in case, as long as, unless, provided and providing
     1. What is the name of these machines
     2. Complete the text using the words given in the box
     3. Compound adjectives
     4. The Second Conditional
     5. Watch the video and read the text
     6. Complete these sentences from the video
     7. Study Notes
     8. Choose the most suitable tense
     9. In case, as long as, unless, provided and providing
     10. Complete the sentences
     11. Listen and answer the questions
     12. Now listen, read the text and check your answers
     13. Find words in the text which mean
     14. Guess the meanings of the words from their context
     15. Match the verbs with their definitions
     16. Complete the sentences putting the verbs given in their correct form
     17. Match the two halves of the sentences
     18. Complete the sentences using in case - provided - unless
     19. Use the verbs in the box to complete the following sentence
     20. Complete the sentences with the correct form of the word given
     21. Complete the sentences with the compound adjectives in the box
     22. Complete the sentences using the second conditional
     23. Cuestionario: Objetivos didácticos_Unit 6
  7. Modal verbs of Probability and Make versus do
     1. Use words from the box to complete the descriptions
     2. Modal verbs of probability
     3. Make and Do
     4. Fill in the spaces
     5. Fill in the spaces
     6. Watch the video and say if the sentences are true or false
     7. Watch the video read the script and fill in the blanks
     8. Pronunciation of the Past tense of regular verbs
     9. Put the verbs in the correct column
     10. Listen and answer the following questions
     11. Listen to the people again and read the scripts
     12. Fill in the spaces using words and phrases from the text
     13. Match what the doctor says with the correct illness or problem
     14. Choose the incorrect option in the following lists
     15. Complete the sentences
     16. Complete the sentences with the correct form
     17. Complete the sentences
     18. Complete the sentences with one suitable word
     19. Write sentences to explain each situation
     20. Decide if the following actions need Make or Do
     21. Cuestionario: Objetivos didácticos_Unit 7
  8. Reported Speech, Reported questions, indirect questions and phrasal verbs with up
     1. Complete the sentences using words from the box
     2. Phrasal verbs with up
     3. Reported Speech
     4. Watch the video and read the script
     5. Change the sentences below into reported speech
     6. Choose one of these sentences to complete each of the sentences below using reported speech
     7. Rewrite the following questions into reported or indirect
     8. Read the texts then try and guess which country they refer to
     9. Put one word in each of the spaces to form compound nouns
     10. Listen to these messages and complete the notes below
     11. Put the following sentences into reported speech
     12. Which of these verbs can be used to complete the sentences below
     13. Phrasal verbs with up
     14. Complete the sentences with words you have learnt in this unit
     15. Match the verbs from the list with the definitions
     16. Complete the sentences with the correct form of the given verb
     17. Put the following into reported speech
     18. Make a new sentence from the first question
     19. Cuestionario: Objetivos didácticos_Unit 8
  9. Revision of tenses phrasal verbs with out
     1. Choose the most appropriate word in the following sentences
     2. Phrasal verbs with out
     3. Watch the video and decide whether the following statements are true or false
     4. Watch the video again and read the script
     5. Find words in the text which mean
     6. Find in the text the phrasal verbs which mean the following
     7. Fill in the missing forms of the verb EAT in the table below
     8. Can you remember the following verbs
     9. Correct the mistakes in the following sentences
     10. Read the text below
     11. Find words in the text that mean
     12. Answer the following questions
     13. Put one of the following verbs in each space
     14. Listen to part one of the listening
     15. Listen to part two of the listening
     16. Choose the correct form of the verbs between brackets
     17. Read the text and decide if the statements are true or false
     18. Select the best option given in the following sentences
     19. Choose the correct form of the verbs
     20. Complete the following sentences with a verb from the list
     21. Select the best option
     22. Give some advice for the following problems
     23. Rewrite these sentences using the correct form
     24. Make each sentence into a question by adding the correct tag
     25. Cuestionario: Objetivos didácticos_Unit 9
     26. Cuestionario: Cuestionario final

• Inglés avanzado

  1. Revision of level 3 grammar
     1. Vocabulary to do with prisons and punishment
     2. Complete the text by choosing the best option
     3. Match each of the following criminals with the crime they commit
     4. Complete the following sentences
     5. Expressing probability, possibility, certainty - Present and Future
     6. Expressing probability, possibility, certainty - Past
     7. Complete the sentences
     8. Purpose using - so that
     9. Watch the video and answer the questions
     10. Watch the video, read the script and fill in the gaps
     11. Read the letter and correct the mistakes
     12. Listen and fill in the missing information
     13. Check your answers
     14. Fill in the gaps with the appropriate verb
     15. Choose the correct adjective
     16. Fill in the gaps with the correct word
     17. Match sentences to the correct response
     18. Rewrite the sentences using the correct form
     19. Choose the correct verb
     20. Rewrite part A of the text below in reported speech
     21. Rewrite part B of the text below in reported speech
     22. Cuestionario: Objetivos didácticos_Unit 1
  2. The passive, adjectives with numbers, plural expressions with singular verbs
     1. Vocabulary for food containers and packaging
     2. Adjectives with numbers
     3. Grammar Help Box - The Passive
     4. Grammar Help Box
     5. The Passive
     6. Watch the video and complete the script using passives
     7. Match the following passives with the appropriate tense
     8. Complete the text using the passive form of the verbs in brackets
     9. Read the following article
     10. Answer the following questions
     11. Look at the following sentences and change them into passive voice
     12. Look at the list of sounds and match each of them with an item
     13. Choose the correct form of the verb, active or passive
     14. Theatre vocabulary. Put the correct word in the gap
     15. Rewrite the following active sentences in their passive form
     16. A new airport is under construction in your town
     17. Fill in the gaps with a suitable word
     18. Choose the correct preposition to complete the phrasal verb
     19. Rewrite the following text using the passive voicee
     20. Cuestionario: Objetivos didácticos_Unit 2
  3. Defining and Non-defining Relative Clauses and all and whole
     1. Complete the sentences
     2. Complete the postcard with the words from the list
     3. Relative clauses
     4. All and whole
     5. Grammar Help Box - Relative clauses
     6. Watch the video then read the script
     7. Read the text below and add the relative clauses
     8. Find words in the text for the following
     9. Listen to the questions and choose the correct answer
     10. Talking About Feelings
     11. Fill in the gap with the correct relative pronoun
     12. Fill in the gap with the correct relative pronoun
     13. Select the correct word to complete the expression
     14. Add commas where necessary
     15. Fill in the gaps with an appropriate adjective
     16. Put the words in brackets in their correct forms
     17. Change the non-defining relative clauses into defining
     18. Cuestionario: Objetivos didácticos_Unit 3
  4. Verbs followed by gerunds or infinitives, like, as and own
     1. Match these words to the definitions
     2. Do you know the following
     3. Like and as
     4. Own - my own, on my own
     5. Put the interview below in the correct order
     6. Grammar Help Box
     7. Use gerunds or infinitives of the verbs
     8. Put the following verbs in the correct box
     9. Read the following article and fill in the spaces
     10. Listen and complete the sentences with gerunds or infinitives
     11. Look at the following proverbs
     12. Gerund or infinitive. Choose the correct word
     13. Put the correct word in the gap
     14. Choose the correct meaning of each sentence
     15. Fill in the gap with the correct verb in gerund or infinitive form
     16. Put the correct adverb in the gap
     17. Fill in the gaps with the correct word(s)
     18. Cuestionario: Objetivos didácticos_Unit 4
  5. Phrasal verbs
     1. Match the parts of the house
     2. Where would you normally find these household items
     3. Match the definitions with the type of house
     4. On time - in time
     5. Vocabulary
     6. Grammar Help Box
     7. Watch the video then read the script
     8. Complete these sentences from the video using phrasal verbs
     9. Look at these phrasal verbs which featured in the video
     10. Rewrite the following sentences using phrasal verbs and pronouns
     11. Read the text, find the mistakes and remove them
     12. Listening T5
     13. Read the scripts to check your answers
     14. Replace the euphemisms with words from the box
     15. Phrasal verbs
     16. Fill in the gap with the correct particle from the box
     17. Fill in the gap with the correct form of the phrasal verb get ready
     18. Put the time expressions next to their meanings
     19. Match the correct expression from the box with its meaning in brackets
     20. Choose the correct phrasal verb
     21. Cuestionario: Objetivos didácticos_Unit 5
  6. Future perfect, future continuous, future forms
     1. Choose words from the box to complete the sentences below
     2. Match the following definitions to the correct words
     3. Would you expect to find the following in a street in a normal town centre
     4. Future Continuous and Future Perfect
     5. Watch the video and read the script
     6. Complete the following sentences from the video
     7. Read this text about Sharon
     8. Listen and choose the correct answer
     9. Listen, read the script and check your answers
     10. Choose the correct tense, Future Continuous or Future Perfect
     11. Put the verb in the correct form
     12. Match the opposites
     13. Fill in the gap with an appropriate word
     14. Choose the correct phrasal verb
     15. Fill in the gap with the correct preposition
     16. Cuestionario: Objetivos didácticos_Unit 6
  7. Third conditional, introducing and expressing Conditionals, mixed conditionals and a different use of would
     1. Put the fields listed in the box under the correct heading
     2. Match the words with the definitions
     3. Use words from the box to complete the sentences
     4. Third Conditional Review
     5. A different use of would
     6. Vocabulary
     7. Watch the video and read the script
     8. Complete the following conditional sentences from the video
     9. Grammar Help Box
     10. Read the text below and complete it with the following words
     11. Complete the following sentences about Mark
     12. You will hear five people talking about things that they regret
     13. Listen again, read the script and check your answers
     14. Match each item with the corresponding state and a short sentence
     15. Choose the correct phrase to complete the sentence
     16. Choose the correct tense
     17. Fill in the gap with the correct word
     18. Complete the sentences with the correct modal verbs
     19. Choose the correct words to fill in the gaps
     20. Fill in the gap with an appropriate modal verb
     21. Cuestionario: Objetivos didácticos_Unit 7
  8. Have or get something done, order of adjectives, Past tense and embedded questions
     1. Complete the following questionnaire
     2. Vocabulary
     3. Past tenses used for distancing
     4. Embedded questions
     5. To have - get something done
     6. Decide whether the following statements are true or false
     7. Read the script and check your answers
     8. Grammar Help Box
     9. Put the following adjectives in an appropriate order
     10. Complete the text with the correct word
     11. Answer the questions about the text
     12. Listen to these six people talking about different objects
     13. Read the script and check your answers
     14. Choose the correct past participle
     15. Rewrite the sentences using the given word
     16. Put the adjectives in the correct position
     17. Fill in the gaps with the correct particles
     18. Add a letter to make the correct word
     19. Fill in the gaps with an appropriate word
     20. Cuestionario: Objetivos didácticos_Unit 8
  9. Relative clauses, wish and some other uses of rather
     1. Match the correct definitions to these idiomatic expressions
     2. Complete the sentences below with the words from the box
     3. I wish - if only I - I’d rather
     4. Grammar
     5. Some other uses of rather
     6. Watch the video and read the script
     7. Watch the video again and complete the following sentences
     8. Put the verbs in the correct form
     9. Say whether these statements are true or false
     10. Complete this text by putting these relative clauses in the correct place
     11. Listen and complete these sentences
     12. Listen again and check your answers
     13. A collection of strange and silly English words
     14. Choose the correct form of the verb
     15. Rewrite the following sentences using the given word
     16. Choose the correct word
     17. Write ten words that match these definitions
     18. Choose the correct phrasal verb
     19. Fill in the gaps with a suitable word or words
     20. Cuestionario: Objetivos didácticos_Unit 9
     21. Cuestionario: Cuestionario final